Summary: The Project Manager oversees multiple projects, including direct communication and interaction with partners/clients and outside vendors. Leads and supervises the cross functional project team to establish clear and measurable project operating guidelines. Ensures timely communication and appropriate project information is disseminated to the project team, vendors and partners/clients. Manages project budget. Assists the budget and contract team with determining appropriate charges. Develops and delivers team project training. Establishes team performance expectations. Determines resource allocation for project.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Serves as the primary contact with partners/clients for all project related items, with oversight of all aspects of conduct, from start-up through close-out in accordance with company and project specific SOPs, guidelines, budgets, timelines and contracts
- Leads and manages project team to ensure timely and effective completion of project assignments and other tasks
- Works closely and effectively with researchers, directors, partners/clients, project team and outside consultants
- Schedules, plans for, and documents regularly scheduled project team meetings. Assesses project issues, proposes resolutions to the project team and then tracks implementation of resolution through to completion
- Ensures operational plans are developed consistent with program needs and strategies, including but not limited to, the development of communication plans, training plans, and timelines; monitors project progress as compared to established plans and ensures compliance with plans
- Supervises monitors to ensure site visits occur as scheduled and trip reports are accurate and timely; reports to the partners/clients on progress
- Facilitates and plans partners/client meetings as needed. Leads internal partner/client teleconferences and/or meetings and presents project information at partner/client meetings and weekly project review meetings
- Serves as a resource to team members for all inquiries and issue resolution for site management, contract budget and remediation, and regulatory document preparation
- Responsible for contract and financial management for assigned projects. Ensures project budgets are tracked against contract milestones.
- Contributes to the Projects’ Management Plan which includes key milestones, timeline costs and resources, monitoring, communication, IP, recruitment & retention plans
- Oversees and manages vendors. Assists with identification and selection of vendors. Generates work plan for vendor, defining and communication of timelines to ensure availability of vendor resources. Identifies and resolves vendor issues.
- Evaluates project issues and executes action plan to ensure resolution. Actively identifies and escalates quality and compliance concerns.
- Ensures audit / inspection readiness at site level. Contributes to audit/ inspection responses as part of cross-functional project team.
- Ensures compliance with laws and regulations.
- May frequently travel between company worksites.
- Presents a professional demeanor at all times. Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
- Is consistently at work and on time.
- Participates in and promotes a positive, supportive, cooperative team environment.
- Attends and participates in staff meetings, training classes and supervision.
- Adheres to Policies and Procedures.
- Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organisation's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises assigned Project Management staff.
Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.
Education/Experience
Bachelor's degree from college or university in Project Management or related field.
Minimum of three years of experience in project management or an equivalent combination of education and experience.
Strong leadership skills that include the ability to build effective project teams, ability to motivate others, delegation, and timely/quality decision making.
Exemplary skills with leading and managing multi-disciplinary teams, as well as mentoring other team members in a clinical research setting.
Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a leader and member of a team and possess good problem solving skills.
Must possess the ability to organize, instruct and supervise staff while promoting group effort and achievement.
Must have the ability to manage conflicts and resolve problems effectively.
Good learning ability.
Action oriented and resilient in a fast-paced environment.
Certifications and Licenses
PMI certification is preferred
First Aid and Health & Safety qualifications desirable
Computer Skills
Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
Proficiency working within specialized software utilized in program.
Language Ability
English is the spoken and written language.
Ability to read, analyse, proof and edit documents, and interpret general business periodicals, professional journals, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
Math Ability
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
